ditions, or customs delays beyond our control.

### Shipping Fees

Shipping fees are calculated automatically at checkout based on the destination and the weight of the order.

**Free shipping**.

### International Shipping & Customs

For international orders, **customs duties, local taxes, or import fees** may be charged by the destination country’s authorities.
These charges are the responsibility of the customer and are not included in the product price or shipping fees.

### Incorrect or Incomplete Address

It is the customer’s responsibility to provide a correct and complete shipping address.
Opalia cannot be held responsible for delays, returns, or lost packages caused by an incorrect or incomplete address.

### Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within **7 days** of the delivery date.

Please include photos of the package and the product if the item is damaged.